Air India has been ordered to pay a compensation of Rs 90,000 to a Chennai-based woman doctor and her two daughters for unilaterally cancelling
their tickets to Singapore.
The National Consumer Disputes Redressal Commission ordered compensation for the doctor and her daughters, holding Air India (formerly Indian
Airlines) guilty of adopting unfair trade practice.
The NCDRC llowing the plea of the doctor, the district forum had asked Air India and its travel agent Travelon World Wide Pvt Ltd to pay jointly and
severally a sum of Rs 25,000 as compensation and Rs 5,000 as litigation cost to each of the three complainants (doctor and her two daughters).
“There is no escape from the conclusion thatAir India has not only committed grave deficiency in service by cancelling the confirmed tickets of the
complainants , but the said act would also amount to adoption of malpractice or what is called unfair trade practice,” the forum presided by Justice R
C Jain said.
Tamil Nadu native Dr Ramaswamy, in her plea to the district forum had said that despite having confirmed tickets she and her daughters were not allowed
to board the flight from Chennai and due to delay in reaching Singapore, they missed their connecting flight toMelbourne and their trip was delayed by
over 36 hours.
