Failure to repair the defective mobile handset or refund of its price has been considered as deficiency in service and unfair trade practice on the part of a leading mobile company, by the Chandigarh district consumer disputes redressal forum here.
According to the complaint, Anuj Karol, a resident of Sector 47, had bought a Sony Ericsson mobile from Indira Enterprises in Sector 22. He had filed a complaint against this shop and Sony Ericsson India. “I had bought the handset for Rs 23,850 on February 13, 2011. Soon after its purchase, it started giving screen problems and getting switched-off during calls,” said Karol.
He added, “Mobile was within the warranty period of one-year and I approached the shopkeeper for repair. Thereafter, I got it repaired at least three times but the problems persisted. The handset started giving more problems. Thereafter, I was assured that it would be replaced within 10 days but it was not done.” Thereafter, the complainant served a legal notice, but to no avail. However, nobody, on behalf of opposition parties, appeared before the court. After hearing the arguments, the forum observed that from bare perusal of job cards, it’s undoubtedly proved on record that the mobile handset in question was suffering from some defects. Thus, this amounts to deficiency in service and unfair trade practice.
Forum has directed the opposition parties to refund a sum of Rs 23,850 to the complainant. Besides they have been directed to pay a sum of Rs 5,000 to the complainant as compensation for causing mental agony and harassment and a sum of Rs 7,000 as costs of litigation.