KANPUR: The consumer protection forum of Kanpur Nagar on Friday ordered Georgina Macrobert hospital and Dr KK Bhatnagar to pay a sum of Rs 2 lakh within 30 days of the order to a complainant for deficiency in services and carelessness in treatment. Phoolbagh resident Mohd Sahun claimed that he had consulted Dr Bhatnagar on March 29, 2007 after experiencing pain in the abdomen. On the basis of an X-ray report, the doctor advised Sahun an operation to remove stone from his right kidney. The doctor performed the operation at Macrobert hospital on March 30, 2007 and Sahun was discharged on April 11, 2007. After the operation, he experienced regular pain in his waist and discharge of pus from the operated section. The problem continued despite Dr Bhatnagar’s claim that proper dressing and medicine would cure the same. After conducting some more examination, the doctor told him there was some problem at the operation spot. He again admitted him in the hospital for a week and eventually asked for another operation.
The complainant claimed that he had then contacted his brother in Nagpur and gone there for treatment. He was admitted in a hospital from February 21 to 28, 2008 and during this period he was operated upon. The doctor who operated upon him told him that a piece of gauze was left inside the incision during the first operation which was causing the trouble. Sahun said it was a clear cut deficiency of service hence he should be awarded a sum of Rs 8.5 lakh as damages, mental agony, treatment fee and future treatment.
Dr Bhatnagar appeared in the forum and admitted that he had operated upon the complainant twice, but that the complainant had contracted infection due to his own carelessness. He said he was therefore not responsible for any damages and losses. He was a qualified senior surgeon and the complaint should be rejected, he said. The presiding judges LV Singh president and Ganesh Prasad & Sumanlata Sharma, member of the forum consulted the documents and other evidence and observed that the a gauze piece was left at the time of first operation. A report issued on June 26, 2006 by Getwell hospital & Research Institute stated that a gauze piece was removed from drain tract and the cavity washed with Betadine.