Earlier this month, YouTube user GhostlyRich uploaded a video that showed the damage caused to his Samsung device when it was plugged into its charger. The Galaxy S4 had been rendered useless after the charging port was burnt and the surrounding plastic melted.
When GhostlyRich contacted Samsung about the issue, the Korean-based company agreed to exchange it but only if certain conditions were met.
Samsung’s letter reads: “As a condition of exchanging the phone with a similar model, *** agrees to remove his Youtube video or any other link or statement relating to these matters and refrain from making other videos or statements about or relating to the matters set out herein.
“And for the said condition *** agrees that he will at all times maintain the confidentiality of this settlement and will not divulge, either directly or indirectly, in any manner whatsoever, the terms, details, facts, or related discussions about this settlement to any persons for any reason whatsoever.”
In a follow-up video to his original post, GhostlyRich reads parts of the letter, commenting: “I’m not allowed to tell (my subscribers) that it’s a big thing, I need to take responsibility for their phone catching fire.
“They want me to take down the YouTube video… they don’t want me to talk about the contract, I’m not allowed to discuss that they actually settled the agreement… It’s just a whole load of bull-crap.”
The video has received almost half a million views since it was uploaded last Thursday, in what has quickly become a PR disaster for Samsung. The original video showing the damage to the phone has received almost 100,000 views.
Samsung has yet to make any comment on the matter.
Source: International Digital Times