Dehradun Consumer Disputes Redressal Forum has directed a Doon-based educational institution – BFIT Group of Institutions – to refund Rs 77,040 admission fee to a girl student from Jodhpur in Rajasthan, who opted out of a B.Com (Hons) course before it started. The institute was also directed to pay her an additional sum of Rs 15,000 as compensation for causing mental agony and Rs 5,000 towards the cost of litigation.
In her complaint filed on November 11, 2015, Niharika Paliwal, stated that after seeing an online advertisement of BFIT Group of Institutions, she took admission in the B.Com (Hons) course for 2015-18 academic session and deposited a fee of Rs 77,040 on July 23, 2015.
Paliwal in her complaint said that when she later visited the college she found it lacking in the facilities advertised on the internet. Paliwal then withdrew admission and filed an application with the institute on July 25, 2015, to refund her fee. She was told that the amount would be refunded after the institution holds its annual meeting in August 2015.
The complainant said that when she approached the institute for refund of her fee in the month of August, she was told to come in September. According to the complaint, she even sent a legal notice to the educational institute through her lawyer for the fee refund but she did not get the desired response. Aggrieved, Paliwal filed a complaint with the District Consumer Redressal Forum.
During the trial, the educational institute failed to send anyone to counter the complaint filed against them. After considering the arguments put forward by complainant’s lawyer, the consumer ordered the BFIT Group of Institutions to refund Rs 77,040 to the litigant within 30 days as she did not pursue the course.