MUMBAI: The Gurgaon-based manufacturing firm of a mobile company and its service centre in Navi Mumbai have been rapped by the additional district consumer redressal forum for deficiency in services and directed to pay a compensation of Rs 25,000 to a troubled customer whose defunct handset was neither repaired nor replaced.
The forum also ordered the ?mobile company, Micromax to replace the defective handset sold to Ganesh Bhosle or alternatively refund the Rs 14,730 paid to a retailer when purchasing the phone in March 2014.
Bhosle started facing trouble with the high-end smartphone, branded as Turbo, a couple of months after purchase. As the handset was new and well within the promised warranty period, he deposited it with the service centre which neither repaired it nor returned the same.
“Despite repeated reminders, the service centre did not pay any heed and finally in November 2014 they offered to settle the matter and offered me a second-hand handset of some other model,” Bhosle told the forum.
Irked at the unprofessional approach and clear deficiency in services by the company-owned service centre, Bhosle lodged a complaint with the consumer forum seeking replacement of the handset with a new one along with warranty or refund of Rs 16,000 towards the cost, along with interest at 18%.
Bhosle sought Rs 4.50 lakh towards mental suffering and also Rs 50,000 towards cost of complaint from the company .
As the company and service centre did not appear before the forum despite notices, the matter was decided ex-parte Forum president AZ Telgote and member TA Thool observed that there exists no ambiguity about service deficiency and that Bhosle was sold a defective handset. The firm has abdicated its responsibility to repair the handset and caused uncalled-for harassment.
The forum held that there was deficiency in service and unfair business practice for which the complainant is eligible for compensation. The mobile firm has been ordered to make the payment of Rs 25,000 to Bhosle, towards mental sufferings and legal charges within a month or else pay an interest at 18% till realization.
Source – TimesOfIndia