NEW DELHI: E-commerce websites offering services such as online bookings or purchase of products have the second highest share of consumer grievances, according to the government’s central helpline number. Grievances relating to consumer products had the highest share of consumer grievances. Telecom(particularly concerning data) was also a major concern.
PM Narendra Modi had last month, while interacting with secretaries, noted how consumer complaints were piling up against e-commerce players. He had asked the consumer affairs ministry to identify each company against which there were frequent complaints and also to come out with a mechanism to redress grievances. According to the last three months’ data (March-May) compiled by the National Consumer Helpline (NCH), 21% complaints related to consumer products, 18% to e-commerce and 16% to Telecom products and services. Issues relating to banking had about 5% share of the total complaints received by NCH.
Nearly 10% of complaints had nothing to do with consumers. “In some cases, people complain about their reduced and non-payment of salary .There are also cases where callers asked for return of Rs 2.50 crore they paid for a car,” said a supervisor of the NCH.