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Rights

  • The right to satisfaction of basic needs
  • The right to safety
  • The right to be informed
  • The right to choose
  • The right to be heard
  • The right to redress
  • The right to consumer education
  • The right to a healthy and sustainable environment

 

Responsibilities

  • Exercise before purchasing to make decisions in the marketplace
  • Get more information on the product or service, and others’ experience with similar purchases
  • Compare price, quality standard and features with competing products of the market.
  • Ensure that advertising and marketing material may not give the full picture, and further inquiries will be necessary
  • Read all the provisions in a contract before signing
  • Report any irregularities in trading behaviour that you consider could be unlawful, to the appropriate authorities
  • Warranties or other provisions relating to after-sales service
  • Always read the privacy policy of a trader before giving information to keep private
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