Rights
- The right to satisfaction of basic needs
- The right to safety
- The right to be informed
- The right to choose
- The right to be heard
- The right to redress
- The right to consumer education
- The right to a healthy and sustainable environment
Responsibilities
- Exercise before purchasing to make decisions in the marketplace
- Get more information on the product or service, and others’ experience with similar purchases
- Compare price, quality standard and features with competing products of the market.
- Ensure that advertising and marketing material may not give the full picture, and further inquiries will be necessary
- Read all the provisions in a contract before signing
- Report any irregularities in trading behaviour that you consider could be unlawful, to the appropriate authorities
- Warranties or other provisions relating to after-sales service
- Always read the privacy policy of a trader before giving information to keep private
