Kingfisher Airlines has been ordered by a Delhi district consumer forum to pay Rs 12,000 to one of its passengers for booking him on a non-operational flight and telling it only when he went to the airport to catch it.
The New Delhi District Consumer Grievances Redressal Forum ordered the airlines to pay the compensation to Delhi resident R P Singh, while holding it guilty of rendering deficient service and harassing him. “Due to cancellation of flight complainant, along with two others could not reach in time to attend some official meeting and suffered a lot of harassment because of deficiency from in service from Kingfisher Airlines.
“So holding Kingfisher Airlines guilty of deficiency in service, we have no hesitation in awarding Rs 10,000 towards compensation to the complainant for inconvenience caused by him. We further award Rs 2,000 for litigation charges,” said forum president C K Chaturvedi.
The order came on Singh’s complaint that he and his two colleagues had booked round trip tickets from Delhi to Nasik via Mumbai and back on Kingfisher Airlines to attend an official meeting at Nasik. When they reached the IGI Domestic Airport to take the flight on April 27, 2009, they were initially told that it was delayed and were later told that it was not operational for the last two months, he said. Finally, they were adjusted on another flight later that day and reached Mumbai in the evening and as there was no connecting flight to Nasik, they had to travel by road and arrived at their destination close to seven hours late, he added.
In its defence Kingfisher Airlines said the flight on which Singh had bookedtickets was cancelled due to some operational reasons and the airline had tried to inform him about the same but he was unreachable.